Steve W Pvq
map-marker Lansdale, Pennsylvania

Groupon purchase redemption

Was told that voucher was marked redeemed.. . ChhyfdcbjkiuffxbjkyddvjkgffghjjgffiibcdhjjgggddcvBdghjb
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Loss:
$30
Pros:
  • Food
Cons:
  • Value compared to price

Preferred solution: Be able to redeem voucher at full value

User's recommendation: Nothing …………zzxxxxc. Bnlhgdscbjutdfg

Trina D Fxm

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

The manager at the Willow grove location was Rudy and nasty

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The manager was real Rudy and nasty she act like she didnt wanna be there. Her month is so smart for no reason
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Loss:
$21
Cons:
  • Staff or service

Preferred solution: Full refund

Anonymous
map-marker Reading, Pennsylvania

Complaint

I visited saladworks to buy a salad and the lettuce was turning brown. I said to the employee you cant be selling that lettuce to customers and he said yes I am. Its romaine lettuce day and this is the letter r were selling today. I asked could I have some that was not turning brown and he said they had to use the lettuce they up first. And my response was Im calling headquarters to report this nonsense.
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User's recommendation: Don’t eat the brown lettuce

Allison L Ntv
map-marker West Chester, Pennsylvania

Customer service has been totally horrible each & every time!

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Its like they intentionally hire the worst customer service candidates they can find!

The Giant food store location in a camp Hill has several employees that are completely disinterested in doing anything but hanging out in the back room.

I had to ask a giant employee of anyone was actually working at the salad works & when she went to get the girl on staff for salad works, three minutes later the salad works employee came out of the back with an awful attitude and said nothing to me!

I walked away without ordering.

Seriously, get it together or give it up because no one deserves to be treated in such a manor.

I see a very dismal future for this company & it is totally warranted.

A pity for us folks who enjoy a good salad but sincerely, dont spend your hard earned money on people who dont care.

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Preferred solution: A good salad without the attitude. I experienced POOR service on several different occasions. Pay attention to who you’re employing.

User's recommendation: Go elsewhere

Vincent P Swr
map-marker Philadelphia, Pennsylvania

For a letter stating the last day I worked for the company the phone number and address

I need a letter from the company stating the last day I worked for the company and the company address and phone number
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Preferred solution: A letter from the company stating the last day I worked for the company the address and phone number

User's recommendation: A letter from the company

Marae Ywp
map-marker Raleigh, North Carolina

Transfer order

The order went to the wrong location and nobody knows how to transfer it. This is taking place between two stores in PA
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Anonymous
map-marker Piscataway Township, New Jersey

CREAMY ITALIAN DISCONT.

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You have told your customers that it's a problem with distribution, and even tried to pass of a completely different type of dressing as your creamy Italian. CREAMY ITALIAN HAS BEEN GONE TOO LONG.... BRING IT BACK!
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Marcelus Qrg
map-marker Allentown, Pennsylvania

Food quality

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Food in Saladworks inside Giant in Trexlertown is spoiled and very poor quality . Just ordered a salad and couldn't eat any of it , hope I don't get sick , very old food , no customers , do not go there Customer service of manager (the guy with arm full of tattoos, don't know his name) is horrendous, he shouldn't be working in food service.
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Loss:
$10
Cons:
  • Poor custumer services
  • Competence
  • Value compared to price

Preferred solution: Apology

User's recommendation: Don't go there if you don't want to get sick

Anonymous
map-marker Voorhees Township, New Jersey

Gone so far downhill

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Used to frequent SW twice a week, havent been back since pre-2020 shutdown. Quality has tanked, miss the creamy Italian dressing
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Feen C

Complaint

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Saladworks - Complaint
This is the third time I have gone to same salad works. I had the same girl make my salad. When I got home I could not eat the salad . It was so soggy , mush . I go th salad works at least 3-4 times a week . That is a lot to spend on a salad I can not eat .
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Preferred solution: Full refund

User's recommendation: Go to a different salad works

Anonymous
map-marker Mount Laurel, New Jersey

My Heart is Broken

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I used to eat at Saladworks 3-4 times a week, I looked forward too it all the time and my local Saladworks employees knew my order by heart. Ever since you got rid of creamy italian dressing I have not been able to eat here anymore because I don't like any other dressing as much. I woke up today craving my favorite salad I cant have it. I miss it so much. I miss my Saladworks workers so much. PLEASE bring back creamy italian. Please. I will eat here 5 times a week if I have too.
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User's recommendation: Beg for Creamy Italian back

Keisha S Jxk

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Verified Reviewer

Service

To Whom It May Concern: Today approximately around 12:30, I enter the SALADWORKS in Wyncote, Pa, and order a wrap. After I paid for my order and the server packed my order, he did not place my potato chips in the bag that comes with the purchase of a wrap. I asked the server about the potato chip; he indicated that he ran out. I also notice once I got to my home that my wrap was not cut in half. I am writing to you regarding being compensated for not receiving my bag of potato chips. I believe he should have been upfront with me regarding the bag of potato chips and being compensated. K. Sanders
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Columbus, Ohio

They were rude

The workers were rude to me they gave me old lettuce an the chicken was frozen still an the salad didn't look good this was in Newport KY inside krogers
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Darlene B Hkf

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Verified Reviewer
| map-marker Berlin Township, New Jersey

Very disappointed

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SadI visit Saladworks at least twice a month, and we request salads be brought into our Drs. office for lunch by pharmacy Reps. at least once a month. I just found out on my visit to our local (West Berlin, NJ) Saladworks that you are discontinuing the creamy italian dressing. I have eaten the same salad for at least 8 years and was disappointed today when I had to change. The salad tasted totally different and I don't think I will be returning. I didn't enjoy it at all. I've tried the reg. Italian before and wasn't happy and today tried balsamic. I'm not trying again. It's just not good. Why change something??? You lost a good customer and I drive 18 miles for this :(
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Pros:
  • Fresh salads that you control what goes into
Cons:
  • Keep canceling dressings

Preferred solution: PLEASE BRING BACK CREAMY ITALIAN DRESSING

User's recommendation: If you like the creamy Italian dressing I don't think you'll find a replacement there

Anonymous
map-marker Haverford, Pennsylvania

Poor customer service

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I was just at one of your locations in the fresh grocery at ceaderbrook. I stood in line for about 15 minutes and the two workers didn't ask me if i was ready to orded. I am a value customer and I feel that waa loor customer service.
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